Official Documents supported by Jumio
Please find your country and the documents supported by our partner, which can be used for the completion of Identity Verification: Country Id Card Passport Drivers License Afghanistan No Yes No Aland Islands No No No Albania Yes Yes Yes Algeria Yes Yes Yes American Samoa No No No Andorra No Yes No Angola Yes…
Official Source of Wealth/Funds/Crypto Explained
As part of our ongoing commitment to meeting our regulatory obligations, there are cases when we are required to collect more information and supporting documentation regarding our clients’ Source of Wealth and the Source of Funds/Assets, which they may have or intend to top up with us. In some cases, we might need to suspend…
Official Termination policy
Nexo’s termination policy: Where a client relationship has to be terminated, Nexo will notify the affected account holders prior to suspending and discontinuing services, so as to guarantee the safety of the clients’ funds and allow them to close out existing loans and to subsequently withdraw all remaining funds to an address of their choosing…
Official Why do I need to verify my identity?
As Nexo is a fully regulated digital assets institution in all of the 200+ jurisdictions of its operation, the company is required to work under a business regulation known as KYC (Know Your Customer). A KYC check is simply the act of us verifying the identity of our clients and is a measure against money…
Official What documents are needed for identity verification?
The identity verification process is very simple, fully automated and usually takes just a few minutes. You can find instructions on how to complete it in our dedicated article. For the “Personal Info” part of the verification, you will be asked to provide your legal name, residential address, employment details, and phone number. In order…
Official Who performs Nexo’s KYC services?
Nexo partners with Jumio to bring the highest KYC/AML standards and automation. Jumio is a leading identity verification provider and works with global clients, including Monzo, Rappi, HSBC, and many more. Its Machine Learning technology automates the verification process to provide rapid results for Nexo users.
Official How do I protect myself from internet phishing?
Always check the address of the site you’re visiting. Do not click on links. The Nexo official site is nexo.io, and the Nexo Platform is platform.nexo.io. All official emails are sent from a mail address that has @nexo.io at the end.
Official If I detect anything suspicious on the Nexo platform, where shall I report it?
If you detect anything suspicious on the Nexo platform, please report it to [email protected] or submit a ticket using this form.
Official Do I need 2FA (Two-Factor Authentication)?
Yes. For security reasons, Two-Factor Authentication is required every time you log into your Nexo account. The Two-Factor Authentication is also used for withdrawals and changes to security settings. You can choose between Google Authenticator/Authy/LastPass or any other authenticator application (highest level of security) or SMS Authentication (standard level of security). To learn how to…
Official Does Nexo work on weekends and holidays?
Nexo crypto-backed loans are instant and guaranteed 24/7. The Customer Support team is also available 24/7.