Official How can I request a refund for a purchase made with my Nexo Card?
When you pay for goods or services with your Nexo Card, but the purchased product does not meet your expectations, you might want to ask for a refund. Here are some of the most common reasons for that: The quality of the item or service is unsatisfactory The received product is damaged The product or…
Official How do I activate/deactivate Margin Trading?
In order to activate Margin Trading on your Nexo Pro account, you will need to click on the gear wheel icon located in the upper-right corner of the screen on the Nexo Pro platform and select ‘Margin Trading’ from the dropdown menu. Once you are on the Margin Trading screen, toggle ‘Enable margin trading’ to…
Official What is Cross Margin?
Nexo Pro utilizes the 𝗖𝗿𝗼𝘀𝘀 𝗠𝗮𝗿𝗴𝗶𝗻 method, meaning that all of the assets stored in your Nexo Pro portfolio will be used as collateral for all of your loans generated through margin trades on the Spot Exchange. For example, if you open a margin-based Buy order on the 𝗕𝗧𝗖/𝗨𝗦𝗗𝗧 pair and also have DOT and AXS…
Official Margin Trading on the Spot Exchange
In order to place a leveraged order on the Spot Exchange, you will need to ensure that margin trading is activated on your Nexo Pro account. Margin trading is built on the principle of leverage, meaning that as a result of the trade you will receive the desired asset in a larger amount (up to…
Official How do I open a trade on the Futures Exchange?
The Futures Exchange allows you to profit from price movements in both positive and negative direction by either opening a Long or a Short position, respectively. Futures Positions are denominated and settled upon closing in USDT. To open a position on the Nexo Pro Futures Exchange, you need to: 1. Select a trading pair. 2….
Official Nexo Pro Balances – Explained
– Total Equity: Total Equity represents the total balance that you own in Nexo Pro, minus all borrowed funds through. – Total Balance: Total Balance means the total amount of all Digital Assets in the Nexo Pro Account, regardless of whether they are borrowed or not. – Outstanding Loan: The Outstanding Loan represents the amount…
Official How to make a suggestion about Nexo’s products, token utility, and governance?
Since its launch in 2018, Nexo has always aimed to be a powerhouse solving real problems for the blockchain industry and its growing number of users across the globe. Nexo’s product development has been and will continue to be set by the blockchain community’s needs.Nexo’s project team is thus always actively sourcing feedback and proposals…
Official Do NEXO Tokens kept in my Nexo Pro account count towards my Loyalty level?
At this time, NEXO Tokens moved from your Savings Wallet to your Nexo Pro portfolio do not count towards your Loyalty Tier on the Nexo platform. If you wish to transfer some of your NEXO to Nexo Pro, while continuing to reap the benefits of your Loyalty level, you will need to ensure that the…
Official ETHchange Promo – Explained
Get up to 10 ETH for trading at least $100 on the Nexo Exchange or the Nexo Pro Spot Exchange by participating in Nexo’s ETHchange Promo. The promo starts at 16:00 UTC on 05.09.2022 and ends on 20.09.2022 at 23:59 UTC. The details How can I qualify for a reward? Make a trade for at…
Official Trailing orders on the Spot Exchange
A Trailing order can be thought of as a modified version of a Stop Loss or a Take Profit order. In a nutshell, a Trailing order follows (trails) the Spot price at a specified distance. It automatically adjusts itself and steadily follows the market’s price movement as long as it moves in the chosen direction….