Misc.

Everything else

Is there any official NEXO Swag/Merchandise?

Not currently, but coming soon.

Why is Nexo often listed as based in London but has a main office in Bulgaria?

Nexo was relocating to London, but due to COVID they have postponed the move. Large part of team works remotely, most in Bulgaria. Current head office is Sofia, Bulgaria.

What will happen to Nexo token holders if the company goes public (IPO)?

Antoni (Nexo’s Director) has in numerous occasions stated that the tokenholders will be taken care of if they ever go public, which is not something they plan on doing anytime soon anyway.

When are payouts made?

Usually around 6:00AM UTC, daily!

Difference between CREDIT and SAVINGS wallets

You must take into account that you have TWO wallets per asset within the Nexo platform. One for SAVINGS, which will give you interest on any assets you hold in it, and one for CREDIT which is basically your collateral, which you use for taking out crypto-backed loans.

Official Is Nexo hiring?

The Nexo Team strives for perfection in every possible aspect in order to deliver the ultimate user experience for Nexo’s crypto-backed instant loans and Earn product. We are always looking for like-minded, talented, self-motivated people driven by the desire to exceed expectations in highly demanding yet most rewarding work. So, seize the day and drop…

Similar services to NEXO

While Nexo was officially the first Crypto-backed lender in the market, there are now quite a few alternatives. BlockFi Crypto.com Ledn Swissborg Celsius And a bunch of DeFi (Decentralized finance) options as well. While many do not recommend “keeping all your eggs in one basket”, Nexo has proven time after time that they have solid…

Official What are the benefits of using two-factor authentication?

Two-factor authentication is an extra step added to the login process. It’s a mechanism to doble-check your identity is legitimate and prevent unauthorized access to your account. The first factor is something you know, like your credentials (username and password), and the second factor is something you have, such as your mobile phone. When you…

Official How to submit a complaint?

Nexo strives to build and maintain strong relationships with our customers, which is why we take our clients’ comments, suggestions and concerns seriously. We look at clients’ feedback and complaints as means to improve our services and products and to enhance our clients’ overall experience at Nexo. In the unlikely event that our clients are…

Official How to keep your Nexo account safe?

At Nexo, we have strict security policies in place to keep your cryptocurrency and your information safe. As a part of our security practices, we also ask our clients to take a series of precautions to ensure that no one else has access to their account. Understanding how to identify scams and attacks is crucial…