Nexo.io FAQ & Knowledge Base

If you are new to NEXO.IO or are looking for answer to your questions, I made this website with every Q&A and guide I could think of when it comes to Nexo (Crypto), to help you to learn more about their services, platform, features, company, etc. If you have any further questions that aren't listed here, feel free to join the Nexonians Telegram channel!
Buy me a ☕ or 🍺? NEXO or ETH (ERC20, free for Nexo users): 0x4204465a9a22c6C9bF94659Dd31d414a744fF736

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View all FAQ's
or select a category / top article below:

General

  1. 1.
    Who are the Nexo Founders?
  2. 2.
    How to make a suggestion about Nexo’s products, token utility, and governance?
  3. 3.
    Is Nexo a pyramid scheme?!
  4. 4.
    Nexo announced a Buyback, has it been done, how can I track it?
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Interest/Earning

  1. 1.
    I transferred my assets yesterday and have not gotten any interest yet???
  2. 2.
    How stable as the rates offered on Earn?
  3. 3.
    When is USD (U.S. Dollar) Fiat earning coming?
  4. 4.
    Is there a limit on how many fixed terms you can create?
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Loans/Lending

  1. 1.
    What is Collateral?
  2. 2.
    Do you have credit checks or will loan from you affect my credit score?
  3. 3.
    Are the deposit addresses of each collateral unique?
  4. 4.
    What Loan-to-Value (LTV) can I get on my assets?
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Nexo Card

  1. 1.
    How can I freeze/unfreeze my Nexo Card?
  2. 2.
    Why is it asking me to re-submit my KYC/Verification documents?
  3. 3.
    I am getting charged extra for FX fees!?
  4. 4.
    Are there any plans to make the loans in GBP or EUR i.e. in the currency of the card issued rather than USD?
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Licenses/Regulations

  1. 1.
    Where is Nexo registered and is it regulated?
  2. 2.
    In which jurisdictions is your product available?
  3. 3.
    Security and Insurance
  4. 4.
    Is NEXO compliant with the SEC?
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Exchange/Swap

  1. 1.
    Nexo Exchange services – Explained
  2. 2.
    Nexo Exchange – supported pairs
  3. 3.
    How to exchange your collateral for other assets – Explained
  4. 4.
    What is the minimum/maximum order size on the Nexo Exchange?
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Deposits/Withdrawals

  1. 1.
    I can not exchange/withdraw an asset (Rounding error)
  2. 2.
    Stellar (XLM) “account merge” transfers are not supported
  3. 3.
    How to transfer USD to your Nexo account via wire transfer?
  4. 4.
    Summary of missing crypto deposit
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Troubleshooting

  1. 1.
    Problem with 2FA (Two-Factor Authentication)
  2. 2.
    I tried to verify my account but encountered an error. What can I do?
  3. 3.
    How do I set up Two-Factor Authentication without a smartphone?
  4. 4.
    Is this email really from Nexo?
VIEW ALL
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Nexo Platform

  1. 1.
    Nexo Booster Explained
  2. 2.
    Can I hide small balances on the app?
  3. 3.
    Does NEXO have a bonus/referral system?
  4. 4.
    How long does Verification/KYC take?
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Nexo Pro

  1. 1.
    How do I open a trade on the Futures Exchange?
  2. 2.
    Stop Market orders on the Futures Exchange
  3. 3.
    Advanced orders on the Spot Exchange
  4. 4.
    Nexo Pro Balances – Explained
VIEW ALL
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Nexo Token

  1. 1.
    What is the NEXO Token and what are the benefits of owning NEXO Tokens?
  2. 2.
    What is the circulating and total supply of the NEXO Token?
  3. 3.
    On which blockchain is the technology built?
  4. 4.
    What are the ICO funds used for?
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Governance

  1. 1.
    What is Governance voting?
  2. 2.
    List of Governance votes

Institutions/OTC

  1. 1.
    Can I open a corporate / business account with Nexo?
  2. 2.
    What does OTC mean?
  3. 3.
    What are the requirements to join the OTC platform?
  4. 4.
    Are Institutional clients subject to the same terms as everyone else?
VIEW ALL
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NFT Lending

  1. 1.
    NFT Lending

Links

  1. 1.
    What are Nexo’s social media channels?
  2. 2.
    Statistics and Information about Nexo
  3. 3.
    Important reads

Nexo Promotions

  1. 1.
    ETHchange Promo – Explained
  2. 2.
    Referral Race Promo – Explained
  3. 3.
    Are there any airdrops/giveaways/freebies?
  4. 4.
    Buy & HODL Crypto Challenge – Explained

Misc.

  1. 1.
    CELSIUS vs NEXO
  2. 2.
    Is [email protected] a legit email from Nexo?
  3. 3.
    When are we going to be able to choose to earn in kind for chosen coins and earn in NEXO for others?
  4. 4.
    Recently, there was a crackdown against Blockfi in some US states. How will this affect Nexo going forward?
VIEW ALL

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FAQ's

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