Why is the contactless feature of my Nexo Card not working
If you notice that contactless Nexo Card payments are not working, there are a few possible reasons:
1. The POS terminal does not support contactless payments
Some POS terminals do not accept contactless cards. Before making a purchase, Nexo recommends you ask the merchant whether contactless payments are supported.
2. You are using a brand-new card
If this is the first time you are using your Nexo Card, make sure to use the chip & PIN method (insert your card into the card reader and enter your PIN) before making contactless payments.
3. You have reached your contactless limit
For security reasons, Nexo requires you to enter your PIN after every five consecutive contactless transactions or once you’ve spent 150 EUR using the contactless method (whichever comes first).
When you enter your PIN, the limit will reset automatically, allowing you to continue making contactless payments.
4. Your card is damaged
If your card chip is physically damaged and causes both contactless and chip & PIN transactions to fail, you can deactivate your card and order a brand new one.
However, if you are unsure whether the chip damage is causing the malfunction, please contact Nexo’s Care team first so Nexo can investigate the matter.
Why is the contactless feature of my Nexo Card not working?
If you notice the contactless feature of your Nexo Card is not working, there are a few possible reasons:
- Occasionally, some card terminals do not accept contactless. Check that the terminal you are using is equipped with this feature.
- If this is the first time you are using your Nexo Card, be sure to use the chip and PIN before you attempt your first payment by contactless.
- If you haven’t used the chip and PIN on your card lately, it may be that you have exceeded the contactless limit. Simply entering your PIN should fix the problem, and you will be able to use contactless again. The PIN is required after every 5 transactions you make, or after every time you spend 150 EUR, whichever comes first.
- If you believe that your card is damaged in any way and this is causing the malfunction, you can always order a brand new Nexo Card, although you will have to wait for it to be delivered. Refer to this article on how to re-order the card.