This information comes directly from Nexo's help center
If you notice the contactless feature of your Nexo Card is not working, there are a few possible reasons:
- Occasionally, some card terminals do not accept contactless. Check that the terminal you are using is equipped with this feature.
- If this is the first time you are using your Nexo Card, be sure to use the chip and PIN before you attempt your first payment by contactless.
- If you haven’t used the chip and PIN on your card lately, it may be that you have exceeded the contactless limit. Simply entering your PIN should fix the problem, and you will be able to use contactless again. The PIN is required after every 5 transactions you make, or after every time you spend 150 EUR, whichever comes first.
- If you believe that your card is damaged in any way and this is causing the malfunction, you can always order a brand new Nexo Card, although you will have to wait for it to be delivered. Refer to this article on how to re-order the card.
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