Official What are the withdrawal fees for Credit Line, crypto, and FiatX withdrawals?
All cryptocurrency transfers between Nexo accounts are instant, unlimited, and free of charge. Depending on your Loyalty tier, you will also receive between 1 and 5 monthly crypto withdrawals to an external wallet that are feeless, as can be seen in the graphic below. Internal Nexo transfers do not affect your free monthly crypto withdrawals…
Official Ripple (XRP) “Account Delete” transfers are not supported
Ripple (XRP) “Account Delete” transactions transfer the native balance (the whole amount of XRP an account holds) to another account and remove the source account from the ledger. Operations such as “Account Delete” are not considered as deposits. We only support the “Payment” type of transfer for XRP deposits. To avoid unsupported “Account Delete” transactions,…
Official How do I withdraw EURx, GBPx, and USDx from my Nexo account?
You can withdraw your assets from the platform at any time. In order to initiate the process please use the “Transfer” button next to the currency you wish to withdraw and select “Withdraw” from the dropdown menu. You will then be required to fill in the desired amount and your Bank Country (the country where…
Official What is the minimum amount of crypto I can withdraw?
The minimum amount of crypto assets you can withdraw is: Kindly note that an additional top-up may be required in case your current crypto balance is below the respective minimum withdrawal limit. Depending on your Loyalty tier, you will receive between 1 and 5 monthly crypto withdrawals completely free of charge. Important: In case you…
Official What is the Destination Tag for XRP Deposits?
When you send a Ripple (XRP) deposit to your Nexo account, a unique ‘Destination Tag’ is also generated. This tag is an extra piece of information that has to be included when sending a Ripple transaction to your Nexo account. Always ensure to include the correct Destination Tag before sending your XRP deposit. Leaving out…
Official Processing time of cryptocurrency deposits (blockchain confirmations)
For security reasons, we require a digital asset/cryptocurrency deposit to receive a number of confirmations on its blockchain before the funds can be credited to your account. What are confirmations? When a transaction is broadcasted to the network, it has to wait to be included in a block by the miners. Once a transaction has…
Official How to deposit crypto assets?
In order to transfer your crypto assets to your Nexo account please follow the steps below: 1. Log in to your Nexo wallet/account. 2. Complete Identity Verification if you haven’t done it already. Don’t worry, the process is very quick and intuitive. You can read find more information in our dedicated article. 3. Scroll to…
Official Where is my withdrawal?
After performing an action in the Nexo Platform (e.g. withdrawal), you can track its progress on the Transactions page of your Nexo account.
Official Can I cancel a digital currency transaction?
No, no one, including us, is able to cancel or reverse crypto transactions due to the nature of digital currency protocols.