How do I withdraw the crypto assets I have stored at Nexo
In this article:
- Which crypto assets can I withdraw
- How to make a crypto & bitcoin withdrawal
- What are the fees for crypto withdrawals
- Is there a cool-off period before I can withdraw my crypto
- Where can I check the status of my withdrawal
- Is there a minimum amount of crypto I can withdraw
- Important notes
1. Which crypto assets can I withdraw
You can withdraw any asset from your Nexo account anytime unless:
- It is a limited asset.
- It is held in Fixed-term Savings.
- It is below the minimum threshold for withdrawal.
- It serves as collateral for an outstanding loan.
- It is subject to a cool-off period.
2. How to make a crypto & bitcoin withdrawal
Have you asked yourself how to withdraw Bitcoin or crypto from Nexo? If so, the step-by-step instructions below will guide you through the process:
1. Click Transfer>Withdraw next to the asset you wish to withdraw.
2. Click on Destination and select External wallet.
3. Next, select the network you would like to use from the dropdown menu (for assets that support multiple transfer networks).
Important:
- When you make a bitcoin or crypto withdrawal, make sure that the withdrawal address is correct and that the destination platform/wallet supports both the asset and the selected network.
- Processed withdrawals (status Approved in your Transactions tab) cannot be reversed because all blockchain transfers are final and irreversible.
- Transfers between Nexo accounts are instant, unlimited, and free of charge.
- Transfers to Nexo Pro are off-chain and free of charge. Learn more in this article.
4. Enter the destination wallet address in the Withdrawal Address field. For Ethereum and Polygon addresses, you can use ENS or Unstoppable domain names.
For XRP, XLM, or ALGO, enter a Destination Tag or a MEMO if the other platform requires it.
Optional: You may also add a note to your withdrawal for enhanced record keeping. While the note appears in your Transactions tab, it is not recorded in the blockchain transfer.
5. Select how the network fee (if any) is paid.
If your withdrawal does not require a fee or if you still haven’t used your free withdrawal (available to Platinum users), the fee will be covered by Nexo:
If the network requires a fee and you have no free withdrawal left, you can choose how the fee will be paid:
- A) ‘Fee Excluded’ toggle OFF: In this case, the network fee will be deducted from the withdrawal amount:
Withdrawal Amount (0.1 ETH) minus Network Fee (0.00003021 ETH) = Transfer Amount (0.09996979 ETH).
- B) ‘Fee Excluded’ toggle ON: The network fee will be deducted from the remaining Savings Wallet balance of the asset you are transferring. Note that if the fee exceeds the remaining balance, the toggle will be hidden, and the fee will be deducted from the withdrawal amount.
6. Once you have filled out the required information, click Withdraw.
7. Enter your 2FA (Two-Factor Authentication) code.
8. Confirm your withdrawal through the confirmation email sent to the email address associated with your Nexo account.
Once the withdrawal is confirmed, you will be able to monitor its status using the transaction hash (TxID) listed in the transfer details (in the Transactions tab in your Nexo account).
Important: Withdrawal confirmation emails are valid for 30 minutes. Your withdrawal will be rejected automatically if you do not confirm the request within this timeframe.
3. What are the fees for crypto withdrawals
Transfers between Nexo accounts happen off-chain. This means they are typically completed instantly, are unlimited, and free for all clients.
Withdrawals to external wallets are free on the following networks if you are part of the Loyalty Program*:
Polygon, Solana (for SOL, RENDER, and WIF transfers), Avalanche, Arbitrum, Base, Cardano, Litecoin, Bitcoin Cash, Ripple, Stellar, NEAR Protocol, Optimism, Polkadot, Cosmos, Hedera, Algorand, Dogecoin, and Tron (for TRX transfers).
If you are in the Platinum Loyalty Tier*, you are eligible for one free withdrawal per calendar month, either via a bank transfer or over the following networks:
- Bitcoin, Ethereum, Celestia, and BNB Smart Chain (BEP-20)
- USDT withdrawals via Tron
- USDC withdrawals via Solana
*Note: To access the Loyalty Program, your portfolio balance must be at least $5,000 in value. If it is below $5,000, all withdrawals to external wallets will incur a network fee, regardless of the network used.
You can view your available free withdrawals in the Loyalty Tiers section of your Nexo account:
Important considerations:
- The free withdrawal counter resets on the first day of each calendar month at 00:00 UTC.
- Network fees vary depending on several factors, including blockchain congestion, asset volatility, and transaction volume.
- You’ll see the estimated fee before confirming a withdrawal on the Withdraw screen.
Tip: When entering a wallet address, the platform will display a confirmation message if the address belongs to another Nexo user. If no message appears, the address is external and standard network fees may apply.
Always double-check that the destination wallet supports both the digital asset and the network. Using the wrong network may result in irreversible loss of funds.
4. Is there a cool-off period before I can withdraw my crypto
Completing certain actions will trigger a 24-hour cool-off period for withdrawing crypto assets:
- Performing a FIATx top-up via bank transfer or purchasing assets with a credit/debit card within 24 hours of completing identity verification.
The cool-off period begins when the assets appear in your account. Keep in mind that any subsequent bank transfers or asset purchases with a credit/debit card will not reset or extend the cool-off period.
- Changing your account’s email address or phone number.
The cool-off period begins when the respective change is finalized. Subsequent changes performed while the 24-hour cool-off period is active will reset its duration. As an additional security measure, Nexo Card purchases and FIATx withdrawals will also be unavailable during the cool-off period.
This precautionary measure provides a delay in situations where your Nexo account may be compromised, allowing you more time to contact Nexo’s Care team so they can take appropriate action while the security concern is being resolved. This buffer can also help clients avoid rushed or emotionally driven decisions in cases where someone may be attempting to deceive them into withdrawing funds to a fraudulent cryptocurrency wallet.
5. Where can I check the status of my withdrawal
After confirming your withdrawal, you can track its progress in the Transactions tab of your Nexo account:
6. Is there a minimum amount of crypto I can withdraw
You can find the minimum withdrawal amounts* and other minimum thresholds in the table below:
N/A — The respective feature (Earn / Fixed Term / Withdrawal / Repayment) is not available for this asset
* When the network fee is covered by Nexo, the minimum withdrawal amount displayed on the withdrawal screen on the Nexo platform will match the one listed in the table above.
Otherwise, the minimum withdrawal amount displayed on the platform will be higher than the one listed in the table above, as it will include both the minimum withdrawal amount and the network fee.
If your balance is below the displayed minimum withdrawal limit, you can make an additional top-up to go over the minimum limit or convert the remaining amount on the Nexo Exchange.
7. Important notes
- Once recorded on the blockchain, crypto transactions cannot be canceled by Nexo or anybody else, regardless of their status. For that reason, please ensure that you enter the correct details when making a crypto transfer.
- Due to the processes that ensure Nexo’s adherence to the applicable regulatory standards, your transfer may be delayed for up to 24 hours.