Yes this is a real email and standard procedure when an account gets flagged. One example could be using a card that has a different name than the one you used to register your account with. Don’t worry, it’s just standard security and safety practices. Either way, it should not take long to get it sorted out.
I recommend contacting support if you have doubts over the legitimacy of an email, you can contact Nexo here: Nexo Help Center
Source: Nexo Reddit
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